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Resource Details
Resource Name
NCV Level 3: Contact Centre Operations (Assessment Guideline)  (179.64 Kb)
Resource Description
This document provides the lecturer with guidelines to develop and implement a coherent, integrated assessment system for Contact Centre Operations in the National Certificates (Vocational).
Resource Status
DoE Acquired Resources
Resource Tags
Contact Centre Operations   Assessment Guideline   National Certificate (Vocational)
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Resource Type
Assessment/Examination Paper/Test Paper
Resource Media Type
pdf
Resource Licencing Condition
Full Copyright (All Rights Reserved)
Resource Language
English
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Resource Submitted by:
McMichaelR Richard
On the
5/12/2009
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