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Resource Name
NCV Level 3: Contact Centre Operations (Subject Guideline)  (93.36 Kb)
Resource Description
Contact centres comprehensively and seamlessly integrate every facet of business relating to the customer, whether this be marketing, sales, customer service or field support, by integrating people, process and technology. The objective is to create a long-term, mutually beneficial relationship with customers.
Resource Status
DoE Acquired Resources
Resource Tags
NCV   Level 3   Contact Centre Operations   Subject Guideline   National Certificate (Vocational)
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Resource Type
Teacher Guide
Resource Media Type
Resource Licencing Condition
Full Copyright (All Rights Reserved)
Resource Language
Teacher Context

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McMichaelR Richard
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