Comments & Details
   
 
Resource Details
Resource Name
NCV Level 3: Contact Centre Operations (Subject Guideline)  (93.36 Kb)
Resource Description
Contact centres comprehensively and seamlessly integrate every facet of business relating to the customer, whether this be marketing, sales, customer service or field support, by integrating people, process and technology. The objective is to create a long-term, mutually beneficial relationship with customers.
Resource Status
DoE Acquired Resources
Resource Tags
NCV   Level 3   Contact Centre Operations   Subject Guideline   National Certificate (Vocational)
Add Tags
Resource Type
Teacher Guide
Resource Media Type
pdf
Resource Licencing Condition
Full Copyright (All Rights Reserved)
Resource Language
English
Teacher Context

Curriculum Links
Learning Level / Learning Area
Skip Navigation Links.
Comments

Comment : 
Submit Comment Clear Comment
Email this Resource Print this Page Close this Window

Print  
 
Resource Submitted by:
McMichaelR Richard
On the
5/12/2009
Print  
   
Close this Window