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Resource Name: |
NCV Level 3: Contact Centre Operations (Assessment Guideline)
(179.64 Kb) |
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Resource Description: |
This document provides the lecturer with guidelines to develop and implement a coherent, integrated assessment system for Contact Centre Operations in the National Certificates (Vocational). |
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Resource Status: |
DoE Acquired Resources |
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Resource Tags: |
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Resource Type: |
Assessment/Examination Paper/Test Paper |
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Resource Media Type: |
pdf |
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Resource Licencing Condition: |
Full Copyright (All Rights Reserved) |
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Resource Language: |
English |
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Teacher Context: |
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| Curriculum Links |
| Learning Level / Learning Area |
 | South African Education Sectors |
| | FET Colleges |
| | | Level 3 |
| | | | Marketing |
| | | |  | Contact Centre Operations |
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