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Resource Name: |
NCV Level 3: Contact Centre Operations (Subject Guideline)
(93.36 Kb) |
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Resource Description: |
Contact centres comprehensively and seamlessly integrate every facet of business relating to the customer, whether this be marketing, sales, customer service or field support, by integrating people, process and technology. The objective is to create a long-term, mutually beneficial relationship with customers.
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Resource Status: |
DoE Acquired Resources |
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Resource Tags: |
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Resource Type: |
Teacher Guide |
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Resource Media Type: |
pdf |
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Resource Licencing Condition: |
Full Copyright (All Rights Reserved) |
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Resource Language: |
English |
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Teacher Context: |
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| Curriculum Links |
| Learning Level / Learning Area |
 | South African Education Sectors |
| | FET Colleges |
| | | Level 3 |
| | | | Marketing |
| | | |  | Contact Centre Operations |
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| Resource Submitted by: |
| McMichaelR Richard |
| On the |
| 5/12/2009 |
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